Delivery Information
Delivery Information
At CowOutdoor, we are dedicated to ensuring a seamless and reliable delivery experience for our valued customers. Please read the following information to understand our delivery process, shipping options, and related policies.
1. Order Processing Time
a. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or for custom orders, processing times may be slightly extended.
b. Order Verification: To prevent fraudulent transactions, some orders may require additional verification before being processed. In such cases, our customer service team will reach out to you for confirmation.
2. Shipping Methods and Estimated Delivery Times
a. Shipping Carriers: We partner with reputable shipping carriers to deliver your orders safely and efficiently. The choice of carrier and shipping method depends on the destination and nature of the product.
b. Estimated Delivery Time: The estimated delivery time varies depending on the shipping method and your location. Standard shipping within Europe and North America typically takes 5-10 business days, while international orders may take longer.
c. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
3. Shipping Rates
a. Rate Calculation: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method. The shipping cost will be displayed during the checkout process before payment.
b. Free Shipping: We offer free standard shipping on orders exceeding a specified amount. The eligibility for free shipping will be clearly communicated on our website.
4. International Shipping
a. Customs and Duties: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Customers are responsible for any additional charges incurred upon delivery.
b. Shipping Restrictions: Some products may have shipping restrictions to certain international destinations due to legal or logistical constraints.
5. Delivery Issues and Support
a. Address Accuracy: Please ensure the accuracy of your shipping address during checkout. We will not be held responsible for undeliverable packages due to incorrect addresses provided by the customer.
b. Non-Delivery or Lost Packages: In the rare event of non-delivery or lost packages, please contact our customer service team immediately, and we will work with the shipping carrier to resolve the issue.
6. Changes to Delivery Information
a. Notification of Changes: Any changes to our delivery information, including processing times and shipping rates, will be communicated on our website. We encourage customers to check for updates before placing an order.
7. Contact Us
For any inquiries regarding delivery, shipping options, or assistance with your order, please contact our customer service team at info@cowoutdoor.com.