Return

Returns & Refunds Policy for CowOutdoor.com

Overview

At CowOutdoor.com, we are committed to ensuring the satisfaction of our customers. We understand that circumstances may arise where you need to return a product. Our Returns & Refunds Policy is designed to provide a straightforward and customer-friendly process for these situations.

Returns

• 30-Day Return Window: Customers have 30 days from the receipt date to initiate a return for an item.
• Condition for Returns: Items must be returned in their original condition, unused, with all tags attached and in their original packaging.
• Return Process:
  1. Contact Us: Reach out to our customer service team at info@cowoutdoor.com to initiate a return. Please provide your order number and the reason for the return.
  2. Receive RMA Number: You will be provided with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Product: Pack the item securely and include any accompanying accessories or documents. Clearly mark the RMA number on the outside of the package.
  4. Return Shipping: Unless the item is defective or the wrong item was sent, customers are responsible for return shipping costs.

Refunds

• Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Processing Time: Please allow for a certain number of days for your bank to process and post the refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the return process and specify that you would like an exchange in your communication with our customer service team.

Non-Returnable Items

• Certain types of items cannot be returned, such as perishable goods, customized products, and personal care items. Please contact our customer service for more information if you have questions about your specific item.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately with proof of the issue. We will arrange for a replacement and cover any necessary shipping costs.

Contact Information

For questions or more information about our Returns & Refunds Policy, please contact our customer support team at info@cowoutdoor.com.